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TrickleStar FAQ

Wi-Fi Smart Thermostat

  • Refer to the Installation Guide as follows:
    - “Installation With a C-Wire” if your old thermostat has a C-wire connected to the “C” terminal.



    - “Installation Without a C-Wire” if your old thermostat does not have a C-wire connected to the “C” terminal.



  • TrickleStar Portal also features detailed step-by-step instruction on installing and configuring the Thermostat. You will need to create a Portal account beforehand. Visit portal.tricklestar.com for more information.
  • Check the wires connected to the terminals at the base of your old thermostat. Is there a C-wire connected to the “C” terminal?
    - Yes, there is a wire connected to the “C” terminal: You do not need to install the C-Wire Adapter.
    - No, there is no wire connected to the “C” terminal: You need to install the C-Wire Adapter.
  • Refer to the “With or without C-Wire?” section on the Installation Guide.

1) Select “Devices” on the left column to go to ”Devices” page.
2) Click “Add New +”.
3) Select “Wi-Fi Smart Thermostat”.

Refer to the video guide for the Thermostat setup: https://youtu.be/ujhBl3n1Xzw

  • If you have just completed “Step 1 Install TrickleStar Thermostat” at Thermostat Setup Wizard
    1) Click “Step 2 Connect TrickleStar Thermostat to Wi-Fi”.
    2) Follow the step-by step instructions to connect the Thermostat to Wi-Fi.
  • If you are not in Thermostat Setup Wizard
    1) Select “Devices” on the left column to go to “Devices” page.
    2) Click “Settings” under the “Actions” section for your device.
    3) Click “Info and Time Zone”.
    4) Click “Configure” next to the “Connected Network (SSID)” field.
    5) Follow the step-by step instructions to connect the Thermostat to Wi-Fi.
  • Refer to the video guide for the Thermostat setup: https://youtu.be/ujhBl3n1Xzw
  • If you have just completed “Step 2 Connect TrickleStar Thermostat to Wi-Fi” at Thermostat Setup Wizard
    1) You will be redirected to “Step 3 Select settings for TrickleStar Thermostat”.
    2) Follow the step-by step instructions to set up the Thermostat.
  • If you are not in the Thermostat Setup Wizard and your Thermostat is connected to Wi-Fi Network
    1) Select “Devices” on the left column to go to “Devices” page.
    2) Click “Settings” under the “Actions” section for your device.
    3) Select the settings you want to set up.
Refer to the video guide for the Thermostat settings: https://www.youtube.com/watch?v=kXt1CSzUHQY&t=17s

Yes, the Thermostat can operate in Disconnected Mode.

Refer to the video guide on Disconnected Mode:  https://www.youtube.com/watch?v=r3ezIVCvPIg

The basic settings are System, Setpoint Temperature, Mode and Fan.

Refer to the video guide to change these basic settings: https://www.youtube.com/watch?v=f3FbZ5F8Ve0

You can access basic settings such as the System, Mode, Schedule/Hold mode, Setpoint Temperature and Fan mode via the Control page.

To get to the Control page from the Dashboard, simply click on “Devices” tab and click on your desired device name.

Refer to the video guide for the Thermostat control functions: https://www.youtube.com/watch?v=i1XsJtnqxxA

Refer to “Advanced Features” in the Feature List on the  User Manual.

1) Select “Devices” on the left column to go to “Devices” page.
2) Click on your Thermostat.
3) Select the category on the left column, then select to change their settings.

 Refer to “Accessory Configuration” in the Feature List on the User Manual.

1) Select “Devices” on the left column to go to “Devices” page.
2) Click “Settings” under the “Actions” section for your device.
3) Click “Fan, Accessory and Free Cooling”.
4) Under the “Accessory Settings” heading, select to change their respective settings.

The modes are used in the Thermostat Schedule to control the Fan operation and the Setpoint Temperatures. There are 4 modes that you can configure in the Portal: Home (Home1/Home2), Away, Sleep, and Vacation modes. Only 3 of the modes can be set at the Thermostat itself: Home, Away, and Sleep.

For more information on Vacation mode, please refer to the section “On the Vacation Page” in the User Manual.

Refer to the video guide for the Occupancy Mode configuration: https://www.youtube.com/watch?v=cfIW28iXck4

At the Dashboard Page, click “Mode”. At “Mode”, select the mode you want.

The Occupancy Sensor is an optional accessory that monitors both temperature and occupancy state of remote zones in your house to maximize comfort. You can install a maximum of 6 Occupancy Sensors.

Refer to the video guide for the Occupancy Sensor installation:  https://www.youtube.com/watch?v=UErvoug3UR4

1) Select “Devices”, and then click on your Thermostat.
2) Click “Sensors”.
3) Then click on the “Sensor Settings” icon.

1) Select “Devices”, and then click on your Thermostat.
2) Click “Sensors”.
3) Check the checkbox for the sensor, and click the “Unpair Sensor” icon.
4) Confirm that you want to unpair the sensor by clicking yes.
5) The Occupancy Sensor will no longer be displayed in the Sensor List.

Refer to the video guide to unpair an Occupancy Sensor: https://www.youtube.com/watch?v=t81ePuvOjpU

  • Portal
    1) Select “Devices” on the left column to go to “Devices” page.
    2) Click “Schedules” to view your schedules.
  • App
    1) Log in to the App.
    2) Select your “Sites”.
    3) Tap on “Schedules” to view your schedules.

You can use the Portal or App to control the Thermostat.

  • Portal
    1) Select “Vacation” on the left column to go to “Vacation Settings” page.
    2) Change the settings accordingly.
    3) Click on “Enable Vacation Schedule” to enable the “Vacation” and click on “Disable Vacation Schedule” to disable the “Vacation”.
  • App
    1) Select the Menu at the upper right corner of the screen.
    2) Tap on “Vacation”.
    3) Change the settings accordingly.
    4) Click on “Enable Vacation Schedule” to enable the “Vacation” and click on “Disable Vacation Schedule” to disable the “Vacation”.

  • Refer to the video guide to set your vacation schedule: https://www.youtube.com/watch?v=t6n-5MqaGMg

Portal

  • Select “Devices” on the left column to go to “Devices” page.
  • Click on your device.
  • Select “Modes” on the left column to go to “Modes” page.
  • Select your preferred Set Temperature and Fan for Heat and Cool at the Vacation Mode.

Site Management will show your devices at each site. You can click on your devices to control and change their settings.

  1. On the top left corner of the Portal, above the “Dashboard” button, click on the dropdown arrow next to your Site name.
  2. Click “Manage Site”.
  3. You may click on your site name to rename it. You can also delete unused Sites here.
  1. Click on your name at the upper right corner at the Portal.
  2. Click “Sharing”.
  3. Click on the “Delegation” tab.
  4. At the “Delegation” page, click “Add New +”.
  5. Fill all the Delegation details to add a new delegation for your Thermostat.
  6. When you have completed, you will be able to see the information at “My devices delegated to others”.

When you want someone else to share the control for the Thermostat.

When you delegate, you still have control over the Thermostat. When you transfer ownership, you no longer have control.

  1. Click on your name at the upper right corner at the Portal.
  2. Click “Sharing”.
  3. Click on the “Ownership Transfer” tab.
  4. On the “Ownership Transfer” page, click “Add New +”.
  5. Fill all the Ownership Transfer details to transfer ownership for your Thermostat.
  6. When you have completed these steps, you will be able to see the information at “My ownership transfer requests”.

When the Thermostat does not belong to you.

If you have physical possession to a Thermostat unit that is registered to an unknown user, the TrickleStar Portal allows you to take over the ownership by completing the handover process.

  • Portal
    1) Click on your name at the upper right corner at the Portal.
    2) Click “Account”.
    3) Change your account settings accordingly.
  • App
    1) Select the Menu at the upper right corner of the screen.
    2) Tap on “Account”.
    3) Change your account settings accordingly.
  • Portal
    1) Go to portal.tricklestar.com
    2) Select “Forgot Password?”.
    3) Follow the step-by step instructions to reset your account password.
  • App
    1) Go to the App Log in screen.
    2) Select “Forgot your password?”.
    3) Follow the step-by step instructions to reset your account password.

  1. Click on your name at the upper right corner at the Portal.
  2. Click “Account”.
  3. Click “Delete Account”.
  4. Follow the step-by step instructions to delete your account.

  1. For Single User, the Homeowner must enable the Geofence feature from the TrickleStar Portal and the TrickleStar App.
  2. For Multiple Users using Geofence, Homeowner must first delegate the Thermostat via TrickleStar Portal, then the delegated user must enable Geofence feature from his/her respective Portal account.
  3. For multiple Thermostats, you should create different Sites in TrickleStar Portal to assign different configurations and Site Addresses to the different Thermostats.
  4. Geofence radius default setting is 200 m, but you may configure up to a radius of 2 km via the TrickleStar Portal (options: 200 m, 300 m, 500 m, 1 km and finally 2 km).
  5. Please ensure the Thermostat location is shown accurately in the Geofence page. Drag and drop the “Red Marker” to the location where the Thermostat is installed.
  6. For iPhone users, enable the location services and select “Always allow” for location access permissions for the TrickleStar App to ensure Geofence runs at all times.
  7.  For Android users, ensure the location services were allowed for the TrickleStar App. When you launch the TrickleStar App for the first time, the following two screens will be shown. Please select “Allow all the time” to ensure Geofence runs at all times.
  8. When the smartphone enters the Geofence boundary, the Thermostat’s occupancy mode will be set to the closest Home mode (either Home 1 or Home 2) configured in the Portal Schedule. Likewise, when the smartphone leaves the Geofence boundary, the occupancy mode will be set to Away.
  9. Wait 5 to 10 mins for the Thermostat Mode to change from “Home” to “Away” when you leave the Geofence boundary.
  10. If the Current State is shown as “Unknown” after enabling Geofence, please click “Sync” to refresh the TrickleStar App to update the Current State.
  11. Disable Geofence from App settings if you stopped using the Geofence feature.
  12. You should log out from TrickleStar App if you stopped using the App completely. When changing to a new smartphone for Geofencing, you should also log out from the TrickleStar App on the existing smartphone first before logging into the new smartphone.
  13. The Homeowner must remove the delegated user if the delegated user is no longer allowed to access the device.
  14. The Geofence feature works using the GPS / Location settings on your smartphone. You may have to move outside any buildings to allow the GPS to detect your smartphone location for the Geofence feature to work as intended.
  1. Do not use two smartphones to log into the same TrickleStar account.
  2. If there are Multiple Users using Geofence, the Homeowner should not log into the TrickleStar App using the delegated user’s phone, and vice versa.
  3. The delegated user is not allowed to edit the Geofence Settings, only the Homeowner is allowed to edit the Geofence Settings via the TrickleStar Portal.
  4. Do not use smartphone without sim card installed or without internet connectivity, this prevents the phone from updating the correct location to the TrickleStar Portal.
  5. Do not change the Site Address & Zip Code frequently to avoid the wrong coordinates being saved in the TrickleStar Portal.
  6. Do not disable the Location/GPS services for the TrickleStar App while using the Geofence feature.
  7. Do not toggle enable/disable the Geofence feature if the Current State is not up to date. Instead, please click “Sync” from the App Menu to refresh the TrickleStar App.
  8. Do not uninstall Google Map or the Default Map App from the smartphone.
  9. Do not terminate the TrickleStar App if you are using the Geofence feature. Please allow the App to run in the background of your smartphone’s operating system. If you accidentally terminated the App, please relaunch it for the App to periodically update the Geofence state to the Portal.

Alerts:

  1. Low Temperature Alert
  2. High Temperature Alert
  3. Low Humidity Alert
  4. High Humidity Alert


Reminders:

  1. HVAC Maintenance
  2. Furnace Filter
  3. Humidifier / Dehumidifier / Ventilation Filter
  4. UV Lamp Maintenance

  1. From the Portal Dashboard, select “Devices” on the left column.
  2. Click on the “Alerts” icon under the “Actions” section. Configure your desired alerts accordingly.
  3. On the left menu panel, click on “Reminders”. Configure your desired reminders accordingly.

Alexa and Google Home support TrickleStar connected devices, such as Wi-Fi Smart Thermostat and Wi-Fi Electric Water Heater Controller. You can control the devices with your voice by using the Alexa devices, Alexa App or Google Home App.

Voice commands supported:
- set Lounge to 75 degrees.
- set Lounge to 73.
- decrease Lounge temperature by 5 degrees.
- increase Lounge temperature by 2 degrees.
- make Lounge warmer.
- make Lounge cooler.
- turn off Lounge.
- turn on Lounge.
- set Lounge to heat.
- set Lounge to cool.
- set Lounge to auto.
- set Lounge to off.
- resume thermostat schedules for Lounge. (Variant 1)
- resume Lounge schedules. (Variant 2)
- what is the temperature of (or in) Lounge?

1) Select “3rd Party Integration” on the left column.
2) Select “Configure” on the Action column for Amazon Alexa or Google Home.
3) Follow the instructions on the screen.

Yes, you can activate both Alexa and Google Home at the same time.

  • Portal
    1) Select “Devices” on the left column to go to “Devices” page.
    2) Click “Energy Usage” at “Actions” for your device.
    3) Click “Usage History”.
    4) Select the period that you want to check.

Press the jog dial and Side button simultaneously for 15 seconds until “01” appears and “AP” flashes on the LCD display. Then, you need to manually delete your device in the Portal and re-add it to the Portal. Refer to the “Factory Reset” section on the User Manual

At the Portal, select “Devices”, then click “Settings” under the “Actions” section. Click “Info and Time Zone”. At the “Connected Network (SSID)” field, click “Configure”. Follow the step-by step instructions to reset your Wi-Fi network for the Thermostat and reconnect your Thermostat to the Portal.

Press the Side button for 10 seconds. Refer to the “Configuration” section on the  User Manual

There are a few ways:

  1. At disconnected mode (No Wi-Fi icon on the Thermostat LCD), press Side button for 10 seconds.
  2. Reset network SSID (all previous network connection data will be cleared).
  3. Factory Reset (all user/device settings will be cleared and reset to factory default).

Use a paper clip to press the System Reset Pinhole at the bottom of the Thermostat. Refer to the “System Reset” section on the  User Manual

At the Portal, select “Devices”, then click “Settings” under the “Actions” section. At the “HVAC Configuration Items” field, click “Configure and Test”. Follow the step-by step instructions.

The Wi-Fi indicator flashes if your Thermostat has lost connection with the Portal. Check your router and reconnect to the Portal. If the Wi-Fi indicator waves from weak to strong signal, it means that the Portal is transferring a firmware update to your Thermostat.

Even though you do not have internet connectivity, your Thermostat schedule will still be active and running if your Thermostat was previously connected to the Portal.

There are a few reasons:

  1. If you turn off the Thermostat for more than 8 minutes, the sensor will lose connection with the Thermostat and will automatically go into standby mode. Press the Pairing Button on the Occupancy Sensor for 2 seconds.
  2. The “Occupancy Detection Enabled” or “Sensor Enabled” is set to “No” at the Portal. Set both the “Occupancy Detection Enabled” and “Sensor Enabled” to “Yes”.
  3. The sensor may not be immediately connected to the Thermostat when you have just added your sensor to the Portal. Wait for 1-2 minutes and check the “Status” for your Occupancy Sensor at the Portal. It should be “Connected”.
  4. The active Mode of your Thermostat is Sleep. Sensor is only working if the active Mode is Home or Away.
  5. The Thermostat is on Temporary/Permanent/Vacation Hold. Cancel the Hold so that the Thermostat is on Schedule mode.

Depending on if your system has an RH wire, you will need to set the RED jumper on the back of your Thermostat according to the diagram below. This jumper on the back of the Thermostat will replace any jumper wires between the RC and RH terminal from your previous Thermostat.

Jumper Setting

This is an indication that the IP address of your router gateway is the same as our TrickleStar thermostat, and also that your PC or laptop used to do provisioning may be connected with an ethernet cable.


This can be solved by one of the following methods:

1. Disconnect or unplug your PC or laptop ethernet cable while onboarding the device.
2. Use mobile web browser to setup the Thermostat Wi-Fi.


If you are still receiving the login page for your home router, you may need to clear the cache within your browser. Please see the FAQ on clearing your browser cache (Safari or Google Chrome).

No, you can only use a 2.4GHz Wi-Fi network connection in order to successfully connect the TrickleStar thermostat to your network.

If you are still receiving the login page for your home router during device provisioning after attempting the previous fix, please next try to clear your browser cached memory.

In your “Safari” browser, click on “Safari” on the upper left of your screen and then “Preferences”.

From there, ensure you are on the “Privacy” tab and then click on “Manage Website Data”.

Next, please select “Remove All”.

*Bear in mind that deleting cookies and cached data may remove auto-completed login usernames and passwords for sites and will log you out of that site if you have configured it to automatically log in each time you visit.

Once this process completes, please try again to connect TrickleStar Thermostat to your home 2.4GHz wireless network.


If you are still receiving the login page for your home router during device provisioning after attempting the previous fix, please next try to clear your browser cached memory.


In your “Google Chrome” browser, click the three dots on the upper right-hand corner. Next, click on “More Tools”.


Next, please select “Clear Browsing Data…”.


Please ensure you are on the “Advanced” tab and select “Time range” to indicate “All time” and then select “Clear Data” at the bottom of the form.


*The bottom four selections should be unchecked if you wish to preserve passwords and other sign-in data, autofill form data, site settings and hosted app data.


Once this process completes, please try again to connect TrickleStar Thermostat to your home 2.4GHz wireless network.

  • Check that all wires are connected correctly to the terminals on the Thermostat. Pull the wires gently to ensure that they are connected securely. 
  • Make sure that you have turned on the power to your HVAC system at the circuit breaker.
  • Make sure your HVAC system’s cover is fully closed. Some HVAC systems will not turn on if the cover has not been closed properly. 
  • If you installed a C-Wire Kit, make sure that all the wires are connected correctly. Pull the wires gently to ensure that they are connected securely. 
  • If there is only one R wire (R, RC, or RH), make sure that it is connected to the RC terminal on the Thermostat.

If the TrickleStar Portal is asking for the DSN to complete the registration, refer to the photo you took of the label at the beginning. You can also locate the DSN by looking at the label on the side of your Thermostat’s box.

  • Depending on the internet connectivity, it may take a few minutes to reflect the changes on the Portal or App. This is not a malfunction. 
  • Refresh the Portal or App as follows:
    - For Portal: Refresh the browser.
    - For App: Select "Sync" from the menu.
  • If you want to reset your Thermostat but maintain the configuration, Wi-Fi setup and Thermostat settings as well as your Portal account, perform System Reset: Use a paper clip to press the System Reset Pinhole at the bottom of your Thermostat. 
  • If you want to reset your Thermostat to factory default, perform Factory Reset:
    Press the jog dial and Side button simultaneously for 15 seconds until “01” appears and “AP” flashes on the LCD display. All settings will be deleted and reset to factory default. Then, you need to manually delete your device in the Portal and re-add it to the Portal. 
  • If you have changed to or added a new network, and you want to reset your Wi-Fi network for the Thermostat, perform Wi-Fi Network Reset:
    Use a paper clip to press the System Reset Pinhole at the bottom of your Thermostat. Then, press the jog dial throughout the start-up screens displaying firmware versions until “01” appears and “AP” flashes on the LCD display.
    At the Portal, select: Devices -> Device Name -> Settings -> Info and Time Zone -> Connected Network (SSID) -> Configure. All previous Wi-Fi connection data will be cleared.

Water Heater Controller

The TrickleStar Electric Water Heater Controller is designed to work with common electric resistance storage water heaters in most North American homes.

You can control your water heater via the TrickleStar Portal, App and a power button on the TrickleStar Electric Water Heater Controller. Also included is a Temperature Sensor to prevent water freezing, and an optional Flood Sensor that sends alert in the event of a leak.

The most common way to save costs is to ensure water is heated when energy costs are low. The TrickleStar Electric Water Heater Controller allows users and utilities to heat up water at optimal times.

If your site loses power, both your water heater and the TrickleStar Electric Water Heater Controller will not work. Upon resumption of power, the TrickleStar Electric Water Heater will resume its operation according to the schedule stored before the power interruption.

If there is no Internet connection on site, the TrickleStar App can still work in LAN mode if the mobile device is connected to the same Wi-Fi network as the TrickleStar Electric Water Heater Controller.


If there is no Wi-Fi connection to the TrickleStar Electric Water Heater Controller, schedules that are stored prior to the disconnection will still be executed at the corresponding times. You can also switch on or off heating by using the power button on the TrickleStar Electric Water Heater Controller.

The basic control function of the TrickleStar Electric Water Heater Controller is to switch on or off your water heater. There is also a Boost function that you can use to switch on your heater for a specific period.

The Boost feature on the TrickleStar Electric Water Heater Controller enables you to switch on your water heater for a specific period which is configurable in the TrickleStar Portal.


If Boost is enabled, any schedule to switch off the water heater will not be executed for the duration when Boost is active. However, it is still possible to manually switch off the water heater by the TrickleStar Portal, App or the power button on the Water Heater Controller’s physical unit.

The Temperature Sensor connected to the TrickleStar Electric Water Heater Controller monitors the water temperature of the cold water inlet. To provide the Anti-Freeze safety feature, the Controller shall automatically switch on your water heater when the water temperature falls below the safety minimum temperature setpoint. This safety temperature setpoint can be configured in the TrickleStar Portal.

The optional Flood Sensor connected to the TrickleStar Electric Water Heater Controller monitors the presence of moisture at its installed location near the drain pan. If water is detected, the Controller shall switch off the water heater immediately and send an alert to the user. A flood icon is also displayed on the Water Heater Control page on the TrickleStar Portal and App until the water is removed.

You can create schedules on the TrickleStar Portal to turn on your water heater on specific days and time. Once saved in the Water Heater Controller, schedules are executed even when there is no internet or Wi-Fi connection on site.

You can configure alerts and service reminders for your water heater in the TrickleStar Portal.

1) Press and hold the power button on the Water Heater Controller for about 30 seconds, until you see the connectivity and load LEDs blinking in red/blue/green.
2) Release the button.
3) After a few seconds, the connectivity LED will blink in green, which indicates that the previous Wi-Fi profile is wiped out.
4) Connect your Water Heater Controller again to your home Wi-Fi network.

The TrickleStar Electric Water Heater Controller works with both Alexa and Google Home. You can control the Water Heater Controller by voice command with an Alexa or Google Home device, or by using the Alexa or Google Home App.

You can activate Alexa or Google Home by following the instructions on the TrickleStar Portal. On your dashboard, select “3rd Party Integration” on the left column. Select “Configure” for Amazon Alexa or Google Home and follow the on-screen instructions.

1) Select “Devices” at the TrickleStar Portal
2) Check the device you want to delete
3) Click “Delete”
4) Confirm the deletion process by clicking “Yes”

As the TrickleStar Electric Water Heater Controller is powered by main electrical lines, please ensure that you are competent to work on 90 ~ 277 V electrical circuitry. Otherwise, please engage a qualified electrician to install this Water Heater Controller. Please refer to the Installation Guide

The Temperature Sensor is attached to the cold water inlet of your water heater. The Flood Sensor is attached to the bottom of your water heater, just above the drain pan.

If you have installed the TrickleStar Water Heater Controller, use the TrickleStar Portal to connect it to your home Wi-Fi network and register it to your account.

No, you can only use a 2.4GHz Wi-Fi network connection to successfully connect the TrickleStar Electric Water Heater Controller to your network.

This is an indication that the IP address of your router gateway is the same as our TrickleStar Electric Water Heater Controller. It also shows that the PC or laptop you used to do provisioning may be connected with an ethernet cable.


This can be solved by one of the following methods:
i. Disconnect or unplug your PC or laptop’s ethernet cable while provisioning the device.
ii. Use mobile web browser to set up the Water Heater Controller Wi-Fi connection.


If you are still receiving the login page for your home router, you may need to clear the cache within your browser and try again.

1) In your Safari browser, click “Safari” on the upper left of your screen and then “Preferences”.
2) From there, ensure that you are on the “Privacy” tab and then click on “Manage Website Data”.
3) Next, please select “Remove All”.
4) Please try to connect the TrickleStar Electric Water Heater Controller to your home 2.4GHz Wi-Fi network again.


Note: Please bear in mind that deleting cookies and cached data may remove any saved login usernames and passwords for sites, and will log you out of that site if you have configured it to automatically log in each time you visit.

1) In your Google Chrome browser, click the three vertical dots icon on the upper right-hand corner.
2) Next, click on “More Tools”.
3) Select “Clear Browsing Data”
4) Ensure that you are on the “Advanced” tab and select “Time range” to indicate “All time” and then select “Clear Data” at the bottom of the form.
5) Please try to connect the TrickleStar Electric Water Heater Controller to your home 2.4GHz Wi-Fi network again.


Note: The last four selections on the form should be left unchecked if you wish to preserve passwords and other sign-in data, autofill form data, site settings and hosted app data.

1) Go to the TrickleStar Portal at: https://portal.tricklestar.com
2) Click “Create new account”
3) Enter your personal details and your account password
4) Check the Terms of Use and Privacy Policy checkbox
5) Enter the verification code sent to your mobile

There are no fees needed to use the TrickleStar Portal.

1) Click on your name at the upper right corner after you are signed in to the TrickleStar Portal
2) Click “Change Password”
3) Enter your current and new password

  • On the TrickleStar Portal
    1) Go to the TrickleStar Portal at: https://portal.tricklestar.com
    2) Select “Forgot Password?”
    3) Follow the instructions to reset your account password
  • On the TrickleStar App
    1) Go to the TrickleStar App login screen
    2) Select “Forgot your password?”
    3) Follow the instructions to reset your account password
  • On the TrickleStar Portal
    1) Click on your name at the upper right corner of your dashboard
    2) Click “Account”
    3) Change your account settings accordingly
  • On the TrickleStar App
    1) Select the Menu at the upper right corner of your screen
    2) Tap on “Account”
    3) Change your account settings accordingly

1) Click on your name at the upper right corner of your TrickleStar Portal dashboard
2) Click “Account”
3) Click “Delete Account”
4) Follow the instructions to delete your account

Site Management will show your devices at each site. You can click on your devices to control and change their settings.

1) Click on your name at the upper right corner of your TrickleStar Portal dashboard
2) Click “Sharing”
3) Click “Site Management”
4) Click on your devices to control and change their settings at each site.

1) Click on your name at the upper right corner of your TrickleStar Portal dashboard
2) Click “Sharing”
3) At the “Delegation” page, click “Add New”
4) Fill in all the delegation details to add a new delegation for your Water Heater Controller
5) When you are done, you will be able to see the information at “My devices delegated to others” list.

1) Click on your name at the upper right corner of your TrickleStar Portal dashboard
2) Click “Sharing”
3) At the “Ownership Transfer” page, click “Add New”
4) Fill in all the ownership transfer details to transfer ownership of your Water Heater Controller to another user.
5) When you are done, you will be able to see the information at “Ownership transfers requested by me” list.

When you delegate, you will still retain access and control over your Water Heater Controller. When you transfer ownership, you will no longer have access and control to the Water Heater Controller once it has been accepted by the receiver.

Advanced PowerStrip

When lit, it indicates that the Outlets are powered.

When illuminated, it indicates that the surge protection is functioning normally. If this LED extinguishes at any time, the product was sacrificed to protect your devices and must be replaced.

When illuminated, it indicates that the Product is correctly grounded. If not illuminated, there is a grounding problem and you must contact an electrician to properly ground the socket. Surge protection will not work with an improperly grounded outlet.

Ensure that the TV/CPU is connected to the outlet labelled control. Adjust the threshold switch to suit your TV or PC, from High to Medium or Medium to Low.

Ensure that the TV/CPU is connected to the outlet labelled control. Adjust the threshold switch to suit your TV or PC, from Low to Medium or Medium to High.

The IR Sensor must be connected to the APS+ and the IR signal

The default power saving timer shuts off the TV and its peripherals after 75 minutes. To extend the timer by another 75 minutes, aim your remote at the IR sensor when the IR sensor's indicator LED is blinking and press any button on your remote.

This is a notification that your TV will shut off in 3 minutes.

Make sure that the TV is plugged into the outlet with the green TV icon. Make sure that the TV peripherals are connected to the green switched outlets (except for TV). The switched outlets will switch off after the TV has been switched off for 1 minute.

General

All orders are shipped out by USPS, UPS or FedEx.

TrickleStar delivers most orders in United States within 2 - 7 business days. We will always attempt to deliver your items as fast as possible.

A tracking number will be emailed to you. You may then copy the tracking number from your email, go to carrier website and paste the tracking number where it is required. The shipment status will then be displayed.

Shipping notifications and tracking numbers will be emailed within 24 hours from when your item has been shipped. It takes about 24-36 hours for the post office to capture the shipping information. If there is no record of your tracking number, please try again the following day.

All correspondences regarding your order will be via email, please make sure that the email address provided is current and accurate.

Every credit card transaction occurs within a secure environment. TrickleStar uses industry-leading card processing providers PayPal for maximum security. These payment systems have 128-bit SSL security encryption certification awarded by VeriSign. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secured.

Please check with your bank or financial institution to rule out errors on their behalf. If problems continue to persist, please contact Customer Service who will notify the IT department of technical difficulties

All successful transactions will receive a confirmation email that contains an order tracking number. If you have not received confirmation via email, please try placing your order again. Alternatively, please contact Customer Service to confirm the placement of your order.

You may email your request to accounts@tricklestar.com and quote your order number. This cancellation is only valid within the same day of when you've placed your order. This is to prevent the order from being processed for delivery.

We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. It's all part of our service. To learn more about how we keep your details safe, please see our Privacy Policy.

No, we do not store your credit card details.

Absolutely not! Your information will not be sold or passed on to third parties. Your privacy is important to us, please see our Privacy Policy.

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